SMS MO Outage

Incident Report for Sudonum

Resolved

SMS MO has been restored.

Resolution delay was caused by SMSC processes failing to start after forced shutdown due to AC failure.

Engineers will remain on site to monitor the situation.

Apologies for the inconvenience caused.

Posted Apr 25, 2022 - 15:36 SAST

Update

Technicians are still carrying out repairs, there is currently no ETA.

Updates to follow.

Posted Apr 25, 2022 - 11:00 SAST

Identified

Carrier has confirmed this is due to an AC failure in the datacenter.

Technicians are on site carrying out repairs.

Posted Apr 25, 2022 - 08:31 SAST

Investigating

Inbound SMS to our 2760 number ranges is currently down due to a carrier outage.

Engineers are investigating.

Posted Apr 25, 2022 - 08:15 SAST

This incident affected: SMS.