Resolved -
The incident has been resolved. There was a major network outage at our primary upstream provider, unfortunately the calls were held by the provider so our normal failover mechanisms did not trigger and then the calls failed silently. We will work on improving our fail over capabilities to route to alternate carriers under this scenario going forward.
Jul 7, 16:39 SAST
Monitoring -
The service has been restored, but we are monitoring and running tests before we close this incident.
Jul 7, 16:00 SAST
Identified -
We are currently investigating a major voice outage in South Africa
Jul 7, 15:39 SAST