All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
Voice call Operational
Numbers Operational
SMS Operational
Console Operational
WhatsApp Solutions Operational
Chat-Intros Operational
WhatsApp Inbox Operational
WhatsApp Campaigns Operational
External connectivity Operational
Voice - South Africa Operational
Voice - Latin America Operational
Voice - Turkey Operational
Voice - Europe Operational
Voice - North America Operational
WhatsApp BSPs Operational
SMS - South Africa Operational
Meta Cloud API - WhatsApp Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Calls to and from MTN and Cell C mobile numbers failing
Resolved - An upstream carrier fault disrupted calls. The carrier fault is now fixed, and all calls use the normal route again. The service is operating normally.
Oct 10, 18:58 SAST
Update - We are re-routing traffic now so MTN and CellC calls will work again. Wholesale termination to these routes is still experiencing post dial delay from the re-routing.
Oct 10, 11:54 SAST
Identified - We are experiencing termination issues towards MTN ZA and CellC Mobile and inbound calls are intermittently working. We are busy investigating the issue.

Click-to-call and outbound calls to MTN and Cell C mobile numbers are failing. Most fail immediately. Calls to Vodacom, Telkom and landline numbers work normally. We have logged the fault with our carrier and we are working on an alternate route.

If you try again within 10 seconds, you may see "A call is already in progress". This message is expected and is not a separate fault. We will post an update when we have more information.
Oct 10, 11:19 SAST

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Elevated HTTP 500's on our API Endpoints - Resolved
Resolved - Affected:
- Send SMS and SMS records
- WhatsApp chat intros, messages, templates and leads
- Click-to-call (/v2/voice-call/)
- Number management and call detail records

Not affected:
- The Sudonum web app (app.sudonum.com)
- Call routing and calls in progress
- Inbound WhatsApp messages and SMS delivery reports
- Webhook deliveries to your systems

From 11:24- 12:01 SAST (09:25–10:01 UTC) on 6 October 2026 we had a production incident that resulted in elevated 500s across all our API services running on https://api.sudonum.com requiring API keys. The root cause was identified and patched. We apologise for any inconvenience caused.
Oct 6, 11:30 SAST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

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