The incident has been resolved. There was a major network outage at our primary upstream provider, unfortunately the calls were held by the provider so our normal failover mechanisms did not trigger and then the calls failed silently. We will work on improving our fail over capabilities to route to alternate carriers under this scenario going forward.
Posted Jul 07, 2026 - 16:39 SAST
Monitoring
The service has been restored, but we are monitoring and running tests before we close this incident.
Posted Jul 07, 2026 - 16:00 SAST
Identified
We are currently investigating a major voice outage in South Africa