The Inbox platform has been successfully upgraded to a new version. All services are operational and database migrations have been completed. Users may need to clear their browser cache or perform a hard refresh to load the updated interface.
The issue was caused by a database migration dependency conflict during the upgrade process, which has been resolved. No data was lost during the incident.
Impact: Users may have experienced errors or degraded functionality on the Inbox platform during the upgrade window. All functionality has been restored
Posted Apr 09, 2026 - 18:54 SAST
Identified
An issue affecting access to the WhatsApp inbox has been identified. Our team is working to implement a fix.
Posted Apr 09, 2026 - 16:06 SAST
This incident affected: WhatsApp Solutions (WhatsApp Inbox).