WhatsApp Outage

Incident Report for Sudonum

Resolved

This incident has been resolved.

Posted Oct 05, 2021 - 06:59 SAST

Update

The WhatsApp service has been restored. Facebook has indicated that an internal configuration change caused their outage.

Posted Oct 05, 2021 - 06:46 SAST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 04, 2021 - 18:48 SAST

Investigating

There is currently a global WhatsApp outage affecting the creation
of chat-intros as well as inbound WhatsApp messages.

Updates to follow.

Posted Oct 04, 2021 - 18:48 SAST

This incident affected: WhatsApp Solutions (Chat-Intros, WhatsApp Inbox).