GET /sms-records timing out for some users

Incident Report for Sudonum

Resolved

This incident has been resolved.

Posted Mar 14, 2023 - 11:37 SAST

Update

The API is operating withing normal parameters.

Posted Mar 14, 2023 - 11:37 SAST

Monitoring

Engineers have applied necessary changes to address the timeout issue, which has resulted in a noticeable improvement in response times.

We are however continuing to monitor.

Posted Mar 14, 2023 - 11:00 SAST

Investigating

We are currently investigating an issue resulting in a timeout when using the GET /sms-records endpoint for some users.

Updates to follow.

Posted Mar 14, 2023 - 08:27 SAST

This incident affected: API.